Privacy Policy

DBR Franchising, LLC (DBR) is the franchisor for the HouseMaster® home inspection franchise system. DBR respects and is committed to protecting your privacy. This Privacy Policy (POLICY) discloses how DBR collects, protects, uses and shares information gathered about you on the HouseMaster® web site.

Information Collected

  • Personally Identifying Information. Except as described herein, the HouseMaster® web site does not require user registration to access content. While visiting the HouseMaster® web site, you may be asked to provide information that personally identifies you. "Personal information" is information that can be associated with a specific person and can be used to identify that person. This information is gathered on a voluntary basis for the sole purpose of better serving you. You may choose not to provide personal information and you still will be able to visit the HouseMaster® web site. The following items/site features are examples of content on the HouseMaster® web site where personal information may be sought:
    1. To register to receive the HouseMaster® e-newsletter or participate in other marketing programs;
    2. To request information about receiving a HouseMaster® inspection;
    3. To access the HouseMaster® library;
    4. To access your inspection report or other site features specific to existing clients;
    5. To request information about HouseMaster® franchise opportunities; and
    6. To register for any current sweepstakes or other offerings.
    In addition to the above, we may also collect information from you when you respond to a survey, email or other communication or participate in other promotional site features that may exist from time to time.
  • Non-Personally Identifying Information. DBR collects limited non-personally identifying information your browser makes available when connected to our web site. For example, web site log files are generated that collect the Internet Protocol (IP) address of the visitor, date, time, pages visited, and one or more cookies that may uniquely identify your browser. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, you may lose some functionality for web sites. All information collected using the above technology is used to operate, develop and improve our services. Additionally, aggregate reports for web site visitors are generated that do not contain personally identifiable information. Advertising reports are generated that show the IP addresses of visitors as well as specific pages visited. This information may be sent to the advertiser to confirm the number of "click-thrus." The advertiser normally already has this information as a result of the user clicking on the advertisement. No additional information about the visitor is supplied to the advertiser. The log files are eventually deleted.

Use of Information

The personal information collected about you as described above may be used in the following ways:

  • To personalize your site experience and to allow the delivery of the type of content and offerings in which you are most interested;
  • To administer a contest, promotion, survey, or other site feature;
  • To send you targeted service update notices or to learn more about your service experience;
  • To customize, measure and improve our services and the content, layout, and design of our web site;
  • To analyze trends and statistics;
  • To protect the security or integrity of our web sites and business;
  • To allow better service in responding to customer service requests; and
  • To communicate with you for various business and marketing purposes, including sending you information by e-newsletter, email, postal mail or other means about products, services, contests and promotions. If you would no longer like to receive promotional email, you may unsubscribe.

Information Sharing

As a franchisor, DBR will share information received on its web site with HouseMaster® franchisees and/or its affiliate, HI Training, LLC d/b/a National Institute of Building Inspectors (NIBI®). Franchisees have their own sub-web sites, which are accessible from the HouseMaster® main web site. This POLICY does not specifically govern franchisees’ use of any information they obtain. All HouseMaster® franchisees are independently owned and operated businesses. Franchisees are required to follow all applicable privacy laws. DBR maintains a strict No-Spam POLICY, which means we do not sell your personally identifying information to other companies or individuals except as may be permitted by this POLICY. Such information may be shared in any of the following limited circumstances:

  • We have your consent;
  • Law enforcement, government officials, or other third parties when:
    1. we are required by law, including to comply with a judicial proceeding, a court order, or legal process; and
    2. we in good faith believe that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of DBR, its users or the public, including the need to investigate, prevent or otherwise act with regard to illegal activities, suspected fraudulent or abusive conduct, violations of our terms of use or as otherwise required by law;
  • To enforce our policies or agreements that you consent to by using the web site;
  • In the event of a proposed or actual purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal or financing of all or any part of DBR for the purpose of providing you with continued offerings;
  • If you have opted to receive marketing materials, DBR may also share your information with trusted third-parties to promote and market additional goods, services and special offers that may be of interest to you;
  • To partner with another company to offer or provide you with products, services, contests or promotions; and
  • To provide our service providers with necessary information for the sole purpose of processing personally identifying information on our behalf (i.e., sweepstakes registration, e-newsletter distribution).

Information Security

DBR takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to your personally identifying information to employees/independent contractors who need to know that information in order to operate, develop or improve our services.

Information About Children

DBR is concerned about the privacy and safety of children when they use the internet. DBR will never knowingly collect personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. Our web site is for a general audience and is not targeted to or intended for use by children. If children do send personal information to DBR, such as writing to Santa, newsletter registrations, etc., the information is deleted. Note that DBR cannot always determine that a user is a child. DBR does not maintain databases about children.

Third Party Links

In an attempt to provide you with increased value, the HouseMaster® web site may contain links to non-HouseMaster® sites, which may have privacy policies that differ from our own. These links are provided to you only as a convenience. Such linked sites are not under the control of DBR and DBR is not responsible for the contents of any linked site or any link contained in a linked site. The inclusion of any link does not imply endorsement by DBR of the site, and DBR shall have no responsibility for information that may be referenced by or linked to this web site. Further, these links may place their own cookies on your computer, collect data or solicit personally identifying information.

Cookies

To enhance your experience on our site, HouseMaster.com may set and access cookies on your computer. A cookie is a small amount of data (often including a unique identifier), that is sent to your browser from a web site's computers and stored on your computer's hard drive. Cookies do not tell us your email address or other personal information unless you choose to provide this information to us. HouseMaster.com uses cookies to understand site usage and to improve the content and offerings on our site. Our cookies contain no personally identifiable information and we do not use cookies to offer you products and services. Unless deleted, these cookies will remain on your computer for up to 10 years from your last usage of our site.

If you do not want cookies, most web browsers include an option that allows you to not accept them. However, if you set your browser to refuse cookies, some portions of our site may not function efficiently. If you want to control which cookies you accept, you can configure your browser to accept all cookies or to alert you every time a cookie is offered by a web site's server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies. Please be aware that if you do not configure your browser you will accept cookies provided by this web site. For more information on how to remove cookies, go to www.ghseal.com.

HouseMaster.com may also use small pieces of software code called "web beacons" or "clear gifs" to collect aggregate information about web site users on an anonymous basis. We may share aggregate demographic and usage information with our business partners. A web beacon is an electronic image, called a single-pixel or clear GIF. Web beacons can recognize certain types of information, such as time and date of a page view and the description of the page where the web beacon is placed. You may render some web beacons unusable if you choose to reject their associated cookies. These web beacons may be use to deliver cookies that conform with our Cookie POLICY.

Changes To This Policy

Please note that this POLICY may change from time to time. Any such changes will be posted on this page. If there are changes made in the future, the changes will not affect information already collected.

Online Policy Only

By using the HouseMaster® web site, you consent to the collection and use of information by DBR as specified above. You are also agreeing to the terms and conditions of the web site’s use as found on the Legal Notice link.

If you have any additional questions, for more information about DBR's practices regarding specific information or services that are not covered in this POLICY, please feel free to contact us at hminfo@housemaster.com or (800) 526-3939.

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